Shopping for new service and support technology is hard work.  SSPA members say that just compiling the functional RFP can take as long as a year for large projects, lengthening the time to identify, install and go-live on critical technology.  In order to speed up this process for members, the SSPA offers a shortcut:  ‘best practice’ RFP templates.  Templates will be created for product areas with the highest planned member spend as well as areas with high member interest at conferences and via our member inquiry process.  Each RFP template will include the ‘latest and greatest’ functional requirements, cutting down research time for you.

First up:  the single hottest topic today—Web 2.0 Online Customer Communities.

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