Top Talent for Service and Support
Research by SSPA

The Top Talent Industry Study takes a detailed look at what factors attract, motivate, and get talented people to stay with your organization. This report also looks in-depth at demographics, the effects of training and compensation, and more.

2005 Consumer Support Demand Series Overview
Joint research by SSPA and Tech Strategy Partners

The 2005 Consumer Support Demand Series offers detailed information about consumer customer demand. Individual reports in the series are focused on demand for extended warranties, consumer self service, and accelerating acceptance of offshore support. These reports also include implications to vendors with recommendations for action.

Also available in this series:

Achieving Greater Consumer Adoption of Self-Service

Accelerating Consumer Acceptance of Your Offshoring Strategy

Realizing the Latent Demand for Extended Warranties

2005 Enterprise Support Demand Series Overview
Joint research by SSPA and Tech Strategy Partners

The 2005 Enterprise Support Demand Series offers detailed information about enterprise customer demand. Individual reports in the series are focused on support and maintenance pressure, moving towards total web delivery, and reducing the total cost of support and maintenance (TCSM). These reports also include implications to vendors with recommendations for action.

Also available in this series:

Moving Enterprise Support Towards Total Web Delivery

Support & Maintenance Margin Pressure to Increase in 2005

Drive to Reduce TCSM Creates New Opportunities for Services