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The SSPA News community now has more than 17,000 subscribers. Every month, we're publishing relevant and compelling content on today's business issues; service delivery, services marketing & sales, tools & technology, talent management & development, best practices, knowledge management, and more. The last three months of content are outlined below, with archives dating to 2002 listed further down. The SSPA is an organization for members, by members. If you're interested in contributing your insight and expertise in an SSPA News article, please click here. |
May 2008:
Featured Abstracts In This Issue:
SSPA Spring 2008 Recognized Innovators
Servicing the SMB Marketplace
Measuring Service Effectiveness
The Seven Skills of Highly Effective Support Staffers
No More (Support) Tiers!
The Wiki Way to Support Knowledge
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March 2008:
Featured Abstracts
In This Issue:
Preparing For the Future
Support Technology Heat Map
Reengineering Customer Support
Developing Services Managers
Making Happy Customers Happier
Creating a Customer-Focused Culture
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February 2008:
Featured Abstracts
In This Issue:
Special Account Services: One Size Does Not Fit All
Patterns of Project Management Success
Running Technical Support with SaaS Solutions
Feedback Gathering: A Process, Not an Event
Selling Service Contracts through Channel Partners
Beyond Satisfaction to Customer Loyalty
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2008
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2007
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2006
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| 2005
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2004
- December 21, 2004
- December 14, 2004
- December 7, 2004
- November 30, 2004
- November 16, 2004
- November 9, 2004
- November 2, 2004
- October 26, 2004
- October 19, 2004
- October 12, 2004
- September 28, 2004
- September 21, 2004
- September 14, 2004
- September 7, 2004
- August 31, 2004
- August 24, 2004
- August 17, 2004
- August 10, 2004
- August 3, 2004
- July 27, 2004
- July 20, 2004
- July 13, 2004
- July 7, 2004
- June 29, 2004
- June 22, 2004
- June 15, 2004
- June 8, 2004
- June 1, 2004
- May 25, 2004
- May 18, 2004
- May 11, 2004
- May 4, 2004
- April 27, 2004
- April 20, 2004
- April 13, 2004
- March 30, 2004
- March 23, 2004
- March 16, 2004
- March 9, 2004
- March 2, 2004
- February 24, 2004
- February 18, 2004
- February 10, 2004
- February 3, 2004
- January 27, 2004
- January 20, 2004
- January 13, 2004
- January 6, 2004
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2003
- December 16, 2003
- December 9, 2003
- December 2, 2003
- November 25, 2003
- November 18, 2003
- November 11, 2003
- November 4, 2003
- October 28, 2003
- October 21, 2003
- October 14, 2003
- October 7, 2003
- September 30, 2003
- September 23, 2003
- September 16, 2003
- September 9, 2003
- September 3, 2003
- August 26, 2003
- August 19, 2003
- August 12, 2003
- August 5, 2003
- July 29, 2003
- July 22, 2003
- July 15, 2003
- July 8, 2003
- July 1, 2003
- June 24, 2003
- June 17, 2003
- June 10, 2003
- June 3, 2003
- May 28, 2003
- May 20, 2003
- May 13, 2003
- May 6, 2003
- April 29, 2003
- April 22, 2003
- April 15, 2003
- April 8, 2003
- April 1, 2003
- March 25, 2003
- March 18, 2003
- March 11, 2003
- March 4, 2003
- February 25, 2003
- February 19, 2003
- February 11, 2003
- February 4, 2003
- January 28, 2003
- January 22, 2003
- January 14, 2003
- January 7, 2003
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2002
- December 17, 2002
- December 10, 2002
- December 3, 2002
- November 26, 2002
- November 19, 2002
- November 12, 2002
- November 5, 2002
- October 29. 2002
- October 15, 2002
- October 8, 2002
- September 24, 2002
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