EXCLUSIVE

New routes to customer satisfaction

Longtime SSPA member TuVox, Inc. is hosting an exclusive webinar for fellow members on the 20th of February 2003 at 11am EST.

A must-attend for all members interested in learning new techniques to improve your caller experience, this webinar will focus on some of the latest advances in call center technology, including the integration of voice-enabled call-center routing with transactions and information delivery.

Learn how to overcome the limits of touchtone IVR, techniques to encourage the use of automation, and explore new ways to combine automation with your live agents to improve the overall service experience.

Event:  Webinar

Topic:  New Routes to Customer Satisfaction: New Techniques to Improve Your Caller Experience

Presenter:  Steve Pollock, President & CEO, TuVox Inc.

Date: 20 Feb 2003

Time:  2pm EST

Registration:  http://tuvox.com/?page=sspawebinar

TuVox Conversational Voice Response (CVR) software is a next-generation approach to call automation with speech recognition.  TuVox CVR enables automation a wider spectrum of calls then ever before feasible from simple transactional calls to more complex informational and support calls.  TuVox CVR figures out why a caller is calling by allowing the caller to state their request or problem, then routes the call to the best available resource whether live, automated, or a combination of both.  When a call needs to transition to a live agent, the TuVox CVR system gets the caller¹s information to the agent to provide a great customer experience and shorten the call.  TuVox helps reduce customer wait time to zero.

CVR is a fundamentally new technology that brings together speech technology with voice response applications.  Up to now, speech has just been bolted onto IVRs.  Even in the best IVRs speech is an add-on.  To unleash the power of speech automation, a fundamental re-think as to how to build these applications was needed.  With TuVox CVR, that¹s just what we¹ve done.

The TuVox CVR is uniquely fast for application development and deployment, provides great organizational flexibility through the ability to be updated quickly and at low cost; and highly conversational in a way that allows the automation of many types of informational and support calls.