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SSPA NEWS Issue:
February 11, 03
 
 
 
 
 
 
 
 
 
 
 
 
 
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Service and Support Professionals Service SSPA NEWS HOMESSPA Corporate
SSPA Perspective Technology Spotlight Industry Articles
Question of the Week

Q. Is it better to escalate the level of service with a single owner or do customers expect that and an incident will be escalated to a different person based on time and complexity?

A. To share you thoughts about best practices for escalations or to hear what others are saying about this topic join the SSPA Connect discussion.
Question Of The Week

How do you handle price increases to your support maintenance?
› View Answer

SSPA CONNECT
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