Q. We are looking into the feasibility of consolidating and outsourcing just the multilingual component of our support services to a single provider i.e. keeping the English component in-house and outsourcing the support of foreign languages. Initially we are looking at the outsourcer providing level 1 support services in Japanese, Chinese, French, Polish, Spanish and French Canadian 24/7. Can anyone provide some tips on locating and evaluating a suitable partner and/or suggested service providers that can fit the bill?