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Industry Articles
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Location,
Location, Location…
by Naseem Javed A search
engine report sometime fits a single screen and other times it’s
hundred feet long. Today, e-commerce, is like a deep ocean, If your
website’s identity is successful, only then it will float on
the surface, visible to customers, otherwise like a submarine, it
will stay caught in some mysterious undercurrents or worse at the
bottom, lying beside the Titanic.
Full
Article
Vampire
Meetings and How to Slay Them
by Peg Kelley Meetings can be like
mythical vampires - sucking the life out of intelligent and creative
people. And sucking the funds out of businesses. Unfortunately,
there are too many of these meetings in business today.
Full
Article
Call For Articles
by Ron Johnson Did you notice that there are now
over 23,500 subscribers to the SSPA News? That means that not only
will you be making a personal contribution to the support industry,
but you will receive recognition for you and your company worldwide.
Full
Article
Panel- Collaborative Support
in a Multi-Vendor World
Moderated by Bill Rose, Founder/CEO, SSPA Today’s
computing environment is marked by increasing complexity due,
to a large degree, to the heterogeneous nature of a customer’s
IT infrastructure. Customers are looking for ‘best of breed’ solutions
for their business problems and these solutions are not the sole
domain of one vendor.
Full
Article
Communities of Practice: Partners to
Success in Challenging Times
by Kathleen T. Masterson, MBA, CPA, CKM, Knowledge Manager- Solution
6 The intellectual capital
of a firm is made up of external capital, human capital and
structural capital. External capital consists of client, vendor
and other third-party relationships. It can be influenced but
never controlled. Human capital is recognized as the primary
asset of many organizations, but it is only leased for the
hours when the employees are working; it cannot be owned.
Full
Article
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