FrontRange Announces HEAT Plus Contact Center 8.0
FrontRange Solutions announced the availability of HEAT Plus Contact Center 8.0, an IP Telephony solution designed for SMEs. The newest offering enables companies to optimize their Call Center/Contact Center workforce, improve customer service and leverage the existing IT infrastructure. With HEAT Plus Contact Center, calls are delivered to the most qualified agent with the HPCC skills-based routing engine.   (about FrontRange)

TechExcel Announces HelpDesk 5.0
TechExcel announced the general availability of TechExcel HelpDesk 5.0, a solution for optimizing IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management. This latest release of TechExcel HelpDesk Suite features an employee Web portal, providing a self-service and support automation solution that includes built-in solution template support for out-of-the-box configuration.   (about TechExcel)

ServicePower Signs Agreement with GE
ServicePower announced it has signed an agreement with General Electric Consumer & Industrial. ServicePower will develop a system for processing and managing GE Consumer & Industrial's warranty claims and for managing the dispatch of work to key segments of GE Consumer & Industrial's network of independent service technicians across the U.S.   (about ServicePower)

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