| SSPA Conference@San Diego, April
5-7, 2004
by Bill Rose, SSPA Founder/CEO
We asked and you responded! We have selected the winners! A few
weeks ago we distributed a short survey asking you what topics “keep
you awake at night” and are most critical to your support
department operations. As a “thank you” from SSPA for
responding, you were eligible to receive 1 of 10 free San Diego
Conference passes. The winners who will receive a Complimentary
Registration to the Conference are:
David Seward- IDX Corporation
Jeff Quast- Lawson Software
Kathleen Cadmus- Norstan
Beverly Stafford- Landmark Graphics
Martin Roesler- Trend
Micro |
Theresa Breen- Positive Insight
Greg Caliri- BMC
Don Nelson- Lanza, Inc.
Yvonne Mcavoy- Slippery Rock University
Sanjay Bhat- IGS |
What were the topics most frequently listed? Here they are and
each topic will be included in the 3 Best Practice Sharing Sessions
at the San Diego Conference.
- Outsourcing
- Efficiency Improvement
- Career Certification
- Knowledge Management
- Partner/Channel Support
- Web Support
- Support Technology
- Staffing
- Customer Satisfaction
- Financial
- Services Marketing
- Top Level Service Executive Forum
Best Practices Sharing Sessions
Many past SSPA Conference attendees have requested more time to
participate in small groups, led by an expert facilitator, and
discuss with their peers specific topical issues of interest to
them.
These 3 Best Practice Sharing Sessions will provide you the
opportunity to, not only learn from your peers, but also to have
the benefit of a session leader who has extensive knowledge and
experience with the topic. Don’t miss out in this opportunity
to learn from your peers and share your own expertise and knowledge.
And, don’t forget about our Special
Offers.
See Agenda and Register
now.
See you in San Diego in April!
Sincerely,
Bill Rose
Founder/CEO
|
San
Diego, CA 92127
Tel: 858-674-5491
Fax: 858-674-6794
