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SSPA NEWS Issue:
March 2, 04
 
 
 
 
 
 
 
 
 
 
 
 
 
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Service and Support Professionals Service SSPA NEWS HOMESSPA Corporate
SSPA Perspective Technology Spotlight Industry Articles
Webinar Of The Week

"Just Fix It: Using Support Automation Solutions to Improve the Customer Experience"

Join us March 19th at 1:00pm EST for a 60-minute technical briefing. Learn how support automation can assist your support desk in three areas:

  • Call optimization - Automating diagnosis and repair processes using automated live assistance
  • Call deflection - Empowering customers with automated self service
  • Call prevention - Stopping issues before they start with automated self healing

Discover Control-F1’s support automation solutions can significantly improve the speed at which problems are solved and dramatically reduce the resources required by empowering support technicians and customers.

Register here

Question Of The Week

How do you handle price increases to your support maintenance?
› View Answer

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