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Industry Articles
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Staffing For Success: How To Get The
Jump On High Turnover
by Evan Burks So, you manage a Call Center, Help
Desk or Service Center. Or you’re responsible for its Human
Resources department.It’s a great job (if only you didn’t
have to deal with people!). Right?
Full
Article
The
Unneeded Complexity of Technical Writing
by Jared Frederickson It
used to be I could search on the Internet for documentation on
most of the software I owned and find rough, but intelligible
information on them. Documentation on known problems, recent
enhancements, and tips on use were written as if spoken directly
from the writer to me, as if in some sort of non-linear response
to a direct question I had asked them.
Full
Article
Online
Resources That Can Make Your Writing Magnificent
by Cathy Kessler Every writer,
whether amateur or professional, needs to have certain types of
resources and information right at their fingertips. From thesauri
to idea generators, writers and editors are always on the lookout
for tools that can help make their writing better.
Full
Article
Technologies That Will Change
Your World
by Elliot Masie, Director- The MASIE Center It
is a fun and dynamic presentation with both business messages
but also some mind boggling new gadgets and approaches. The
speech delivers a message of how we will have choices to use
(or not use) of emerging technologies to fit our organizational
and personal needs.
Full
Article
Customer Love: Attracting and Keeping
Customers for Life
by Dr. Chip Bell, Senior Partner, Performance Research
Associates, Inc When
customers say, "I love dealing with that company," it's
about bottom-line results! Devoted customers see value in emotional
and experiential terms and will pay more for what they get
from your organization - because they're convinced it's worth
it. If you were an athletic team, these customers would be
the fans painting their faces and wearing funny hats - even
in a losing season.
Full
Article
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