Your Future is Savannah
by Bill Rose, SSPA Founder/Executive Director

As Executive Director, I’m ultimately responsible for directing the content for our conferences and publishing efforts. Right now, I’m spending a lot of my time thinking about the content for our conference at Savannah scheduled for October of this year. The theme of the conference is the Future of Support Services. And that future is closer than most of us think, it might even be now!

My goal is to create a conference where the vision of the service and support industry takes real shape for member organizations. I want keynotes, sessions and workshops, interactive sharing sessions, networking opportunities, and other content that delivers a look into the future of support including information that lets you take steps today to prepare for that future.

To create a conference agenda that resonates with members and provides the most possible value, I need your input on the issues that you want addressed, how you prefer having that information delivered, (panels, traditional teaching sessions, Best Practice Sharing Sessions, keynotes, etc.), suggestions for speakers, and any other feedback you can provide. It’s your conference so let me know what you want and I’ll do my best to deliver.

While I’m thinking about speakers and topics, we have a call out for speakers to deliver sessions. Since this conference is on the future of support services, we’re looking for speakers who are industry thought leaders, those people who provide the vision for evolving their support organizations to meet customer needs, and are willing to share their vision with recommendations for implementing and managing the necessary changes. If you’re interested in speaking, please see our Call for Speakers.

Now, please take a few minutes to complete this short, six-question survey to help us create the conference you want and need.

Bill Rose

Sincerely,


Bill Rose
SSPA Founder/Executive Director