What If Your Business Was a Restaurant?
by Randy Spratt, Sr. Vice-President- McKesson Information Solutions

The dining industry lives and dies by a brutal and demanding customer feedback system. Software businesses have many of the same business drivers and business conditions, and the quality of products and services is an increasingly important consideration when selecting technology purchases. Randy Spratt presents an executive view on driving a quality-oriented culture into an organization in an organic fashion, with practical examples drawn from McKesson's experience with quality programs in support, development, services, and infrastructure.