Is your help desk ready to support a global workforce?
by Citrix Online

You may think that your help desk is a well-oiled machine that can hold up under the daily pressures and demands of your company, and you’re probably right about this assumption. Imagine for a moment, however, if the individuals who needed your support were no longer sitting in offices just down the hall from the help desk or even on another floor in your building, but were dispersed all around the world?

Teleworkers are a burgeoning group within the traditional workforce, and if they haven’t made an appearance at your company yet, they are definitely on their way. Here are some statistics about teleworking that might surprise you:

• Seventeen percent of employees work from home at least once a week.
  
  
• Sixty-five percent of current jobs can be done through telelworking.
  
  
• Teleworkers handled 26% more calls and brought in 43% more business than at-office workers.
  
  
• Seventeen percent of employees with children telework, while 13.7% of employees without children telework.

Source: Employment Policy Foundation, March 2004

Have you given any thought as to how your on-site help desk will provide off-site support to teleworkers without increasing support costs or decreasing the quality of support?

Citrix® GoToAssist™ is a virtual on-site support solution that enables your help desk to provide superior support to whoever needs it within your company — regardless of location. Plus, GoToAssist lowers your support costs and increases the productivity of end users and help desk staff alike. GoToAssist can be your greatest ally in your mission to support your company’s entire workforce, whether employees are on-site or remote. Click here to see for yourself.

About Citrix Online
Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), offers the leading Web-based access, support and collaboration software and services. The division offers Citrix GoToMyPC®, the easiest-to-use solution for remote, secure and managed desktop PC access over the Web; and Citrix GoToAssist™, the most secure, reliable and powerful solution for Web-based technical support and customer collaboration. Citrix Online products are used by more than 4,000 companies worldwide, including Cisco Systems, Siemens, Intuit, Cablevision and Microsoft Business Solutions. The division is based in Santa Barbara, California, and is on the Web at www.gotomypc.com, www.gotoassist.com and www.citrix.com.