Improving Agent Performance Through Information Visualization
by Harlan Hugh, President, CTO and Co-Founder, TheBrain Technologies Corporation

In a support center getting the right answers to your customers as fast as possible is critical. Presenting information clearly and intuitively to customer service agents can significantly improve performance. This seminar will cover successful implementations of knowledge management and the key criteria for success specifically related to the service and support organization. TheBrain Technologies will discuss how to create optimized views of information for different agents and the products you support.