Best Practices in Acquisition Integration for Technical Support
by Moderator- Bill Rose, SSPA Founder/Executive Director

The reasons behind many failed acquisitions and mergers are often misunderstood. While surprising to many, studies show that the causes for both success and failure are usually not related to price and "due diligence" factors, but rather the quality of the integration process following the acquisition. This expert Power Panel discusses the factors that may impact your support center.

SSPA Conference @ Savannah 2003