The Device Management Conundrum: Maximizing Wireless Employee Productivity in an Era of Limited IT Resources
by Marc Itzkowitz, Director, Product Marketing -- SupportSoft, Inc.

As wireless devices become more sophisticated and bring the promise of a more productive, always-connected world, they also bring the support costs and administration issues common to PCs. These issues will be further compounded by their small size and various connection options. As a result, enterprises are discovering that the real costs of adopting widespread use of handheld mobile devices for its employees may quickly outstrip the benefits, while employees may also fail to see the promised productivity gains.