Call for Nominations

Chosen as the best in what they do, many companies delivering technical support for service and support customers have been awarded the highest honor in the service and support industry- The SSPA STAR Award. The STAR Award winners are all exceptional companies that deliver world-class support. This industry-wide recognition is unlike any other because a panel of their peers evaluates each company application and determines that they deliver the best service possible.

Since its inception in 1990, the SSPA STAR Award has been presented to a wide-variety of companies including Best Software; Mentor Graphics; Software AG; Oracle; Microsoft; Hewlett-Packard; Aspen Technology; EMC; SAS Institute, to name just a few.

It's true that some of these organizations are household names, while others may not be as widely known. But regardless of their size, each company holds one important distinction: it has won a SSPA STAR Award within the past twelve years. And that alone speaks volumes about the dedication these organizations display in delivering outstanding service and support to their customers.

Let me begin by stating that SSPA Membership is the only criterion that needs to be met in order to submit an application for the STAR Award...and that's all! Of course, you will need to present some "award winning" facts and figures in order to compete against the best in the business. But all SSPA member support centers are eligible to nominate themselves in any number of the categories.

Upon receipt of the completed application, the SSPA's Advisory Board -- comprised of senior support executives from some of the world's leading software companies -- thoroughly reviews each submission, benchmarks it against a set of fixed criteria for that category, and selects a winner.

So if you believe that your support center delivers an exceptional brand of service and support -- and you'd like the world to know about it -- I strongly urge you to participate in the 2003 STAR Awards, which represents one of the most valuable symbols of service excellence in the industry, and it's available only to SSPA members! To request a Nomination Form, please contact Ron Johnson at rjohnson@thesspa.com.

Sincerely,

Bill Rose
Founder/CEO