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Tackling Other Peoples’ Problems: A New Look at MVS
by Bill
Rose
One nice thing about writing a weekly column is that I can change my perspective on an issue as often as we publish SSPA News. While that’s possible, I don’t run around changing my opinion on important issues without a lot of thought -- and I’ve been thinking a lot about multi-vendor support (MVS) – and I’ve got a new way of looking at things.
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Call for Speakers
SSPA Conference @ Savannah
October 2004
Call for Sponsors
SSPA Conference @ Savannah
October 2004
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The Future of Support Services: Demand, Technology, People
The future of support is about productivity, the revolutionary use of technology, and managing changing customer demand. The SSPA Conference @ Savannah, October 3 – 6, is about helping you plan the future of your support center. Guarantee your success, visit the SSPA Conference @ Savannah web site and REGISTER TODAY!
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o Primus Knowledge Solutions
Primus Knowledge Solutions delivers award-winning KM software that enables companies to provide a superior customer experience via call centers, help desks, and Web self-service.
o Motive, Inc.
Motive’s mission is to eliminate the rising costs of managing today’s increasingly complex, interconnected technology products and services.
o Kaidara Software
Kaidara provides the only search engine capable of exploiting background knowledge and reasoning to improve and refine the discovery and retrieval of information. |
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Industry Insight
from SoftwareCEO
Growth secrets and software test insights from Inc. 500 winner ProtoTest
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full article
eSupport
Tip from
Citrix Online
Improve your communication skills – Part 1
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full article
Benchmark Benefits
from Service 800, Inc.
How to Maximize the ROI for Your Service Satisfaction Measurement and Benchmarking Efforts (article 5 of 5)
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full article
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LogicaCMG Delivers New Proactive
Remote Service with NextNine solution
SSPA Announces WebStar Service Award Winners
Participate Systems Announces Significant Momentum
and Product Updates
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Recently Achieved SSPA Certification
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| Carl DiMattesa, CSP
Kelly Hartlage, CSP
Van Nguyen, CSP
Mike Steffen, CSP
Candi Sholes, CSP
Doris Mathis, CSP
arun kaliappa, CSP
Claudia Manding, CSP
Bo Corbitt, CSP |
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Lars Jaehne, CSP
Paul Stephens, CSP
Leilani Ford, CSP
Richard Cashwell, CSQ
Edward Walker, CSQ
Jeremy Walker, CSQ
Chris Paone, CSQ
Jeff Leavitt, CSQ
Michelle Gilbert, CSQ |
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More Info |
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Register as a Member of the SSPA Community and access our vast Support
Information archives.
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Community Members
Sterling Commerce
Primavera Systems
Wonderware
Advanced Solutions International
Macrovision
EMC Corporation
Akamai Technologies
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Join SSPA |
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