Take it From the Top: Performance Optimization in the Support Center
by Michelle Diedrich, Vice-President, Marketing, AIM Technology

According to the SSPA Support Industry Benchmark Study, 21% of support organizations directly report to the CEO. 44.7% of support organizations are run as profit and loss centers and the average revenue contribution of support to the bottom line is 22%. Learn how to make your support center a strategic focus in the executive’s mind and how performance optimization in the support center is the key to connecting to the enterprise.