A Customer Case Study: Remote Access Management for Enterprise Storage
by Renee LaLonde, Director CS Business Systems, Network Appliance, Inc. &
Dale Calder, President & Founder, Axeda Systems, Inc.

Global 2000 corporate IT departments have traditionally been expected to monitor and manage the uptime, availability and performance of their enterprise infrastructure solutions, comprised of storage, databases, networks, operating systems, enterprise software, and servers. However, business and market dynamics are changing the expectations that IT departments have for service and support from their vendors. The result is increasing demands that system providers take primary responsibility for ensuring the uptime and performance of their solutions.

In this presentation, you’ll learn how Network Appliance used Internet-based, remote monitoring technology to connect their storage systems to the people and systems responsible for their support, resulting in improved service and lower total cost of ownership for their customers. You will also hear more about how they link this information back to their award winning NOW™ (NetApp on the Web) site, to provide their customers with a real-time view into the status of their systems.