|
Industry Articles
|
Temporary Staffing – Today’s
answer may be tomorrow’s problem
by John Dunleavy
Supplemental staff, contractors, temps, whatever you call them they
are all the same in that these are people whom you have brought into
your organization to get work done. Sometimes this is for a very tightly
defined period of time but more often than not, what starts as a “couple
of extra weeks” suddenly becomes a huge liability to your bottom
line. What happened?
Full
Article
Problem-Solving Success Tip
by Jeanne Sawyer, Ph.D. Look
for sponsors and solution owners rather than problem owners. Everyone
participating in the situation owns the problem, like it or not—and
nobody likes it. However, if one person is designated as the problem
owner, that gives everyone else involved implicit permission to step
away and essentially pretend that they don’t have an ownership
role in the problem. In other words, appointing a problem owner gets
in the way of solving a problem.
Full
Article
Want To Expand Your Business? Try Walking
Barefoot in the Grass!
by Diane Hughes I
hear it all the time. "I want to expand my business, but I don't
know how." Many online small business owners have this challenge.
In all actuality, it's not a business problem; rather a creativity
problem.
Full
Article
Survey Right: Innovative Survey Technology
Controls Customer Touch Rules for Effective Enterprise-Wide Survey
Deployments
by Jonathan Clay, Vice President, Technology- CustomerSat,
Inc.
Online feedback surveys and processes have greatly improved the ability
of individual departments within an enterprise to efficiently survey
its customers... The challenge in this proliferation of surveys is
the lack of adequate controls to monitor the frequency rate of surveys
sent to a single customer.
Full
Article
How to Succeed in Delivering Customer-Centric
Knowledge Management
by Rohit Joshi, Chief Content Officer- Primus Knowledge Solutions,
Inc. & Michael Devaney, Director of Technical Services-
Enterprise Help Desk- CompuCom Systems Using advanced
KM technology, information "silos" -- storehouses of FAQs,
documentation, Web page content and knowledgebases -- are now beginning
to speak with one voice. No longer are agents and customers having
to sift through multiple and text-heavy resources to get the specific
information they need.
Full
Article
|
|
San
Diego, CA 92127
Tel: 858-674-5491
Fax: 858-674-6794
