Call for Authors
by David Kodama

Do you have knowledge, ideas, or experiences to share with your peers? The SSPA News community now has more than 24,000 subscribers so your efforts will be well-read by other support professionals. The SSPA is an organization for members, by members and you can help us deliver valuable information to other members by writing industry articles, tips, and case studies for the SSPA News.

We’re looking for articles covering issues including:

• Developing and maintaing an effective knowledge management or knowledge-based system
  
• How to manage, motivate, and retain staff and other HR issues
  
• Management strategies and techniques
  
• Performance metrics and benchmarking issues
  
• How to be successful with offshore outsourcing
  
• How support can influence marketing research, product development, sales, etc.
  
• Strategies for profitability
  
• Support organizational models and better business processes
  
• Moving from reactive to proactive support
  
• Support tips and tricks

If you’re interested in submitting articles for publication, please send a short email briefly describing the article, with a biography to me at: dkodama@thesspa.com. I will quickly review your idea and get back to you with any thoughts or suggestions. Also be sure to read our Writers Guidelines.