Real-Time Customer Satisfaction: A Key Performance Indicator of Help Desk Excellence
A Case Study: Accenture's Help Desk Services
Thursday, May 27, 2004 - 8:00 to 9:00 am PST
Hosted by NetReflector

How can global corporations optimize agent performance to contain costs while enhancing customer loyalty simultaneously? This webinar will present a new approach called Agent Performance Management (APM) as a means to achieve full visibility and balanced benefits across contact centers.

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