Captains of the Ship
by Bill Rose

As Executive Director of the SSPA, I’m responsible for steering the path of the association to serve the needs of the technical support industry and especially our members. Realizing that guiding a community this large and diverse is difficult and that no single person can have all the good ideas or make all the right decisions without help...
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Call for Sponsors
SSPA Conference @ Savannah
October 2004

Call for Speakers
SSPA Conference @ Savannah
October 2004
 

We need your help.

Please help us provide you with the best possible benefits by taking this brief, seven-question survey. It will only take a few minutes and the information you provide will help us deliver valuable new program features and functionality to your support organization. Thank you for all your help.

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International e-Support – Overcoming Language and Cost Barriers
July 7th, 8am PST, 11am EST, 4pm GMT, 5pm CET – How has CNH overcome language and cost barriers with its web-based support system for international dealers? How can you translate e-Support content faster and at lower cost than ever before? Join Service Strategies, CNH and SDL International to gain new insight into how to cost effectively manage and translate service and support content.
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Industry Insight from SoftwareCEO
Scrappy Sandy Beaches Software builds 404% growth on per-transaction-based subscriptions
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eSupport Tip from Citrix Online
Write Effective Customer Satisfaction Surveys
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Benchmark Benefits from Service 800, Inc.
Why is Service Performance Benchmarking Important? (4 of 4)
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Salesforce.com Announces Initial Public Offering
Salesforce.com announced the initial public offering of 10,000,000 shares of its common stock at a price of $11.00 per share. Salesforce.com's common stock will begin trading on the New York Stock Exchange under the symbol “CRM.”

eLoyalty Acquires Interelate
eLoyalty announced that it has reached a definitive agreement to acquire the assets of Interelate, a provider of customer analytics solutions that enable clients to acquire, retain and grow customers. eLoyalty will purchase Interelate's customer base and proprietary assets for $4.9 million cash, plus the value of working capital at closing.

Recently Achieved SSPA Certification

Kristen Megill, CSP
Silmara Angenendt-Ross, CSP
J Phillip Sattler, Jr, CSP
Christopher Hartmann, CSP
Elizabeth Butler, CSP
Eric Agnew, CSP
Denis Quintal, CSP
Kimberly Lewis, CSP
Renee McCreary, CSP

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