Can David Support Goliath? Best Practices for Small Organizations Supporting Global 1000 Customers
by Paul Lupinacci, Vice President, Product & Customer Management- Changepoint Corp.

Small support organizations face unique challenges when supporting Global 1000 customers. This is especially true when a small vendor with limited resources must support a globally-deployed, mission-critical business software application for Global 1000 customers like Microsoft, Dell, NCR, or MasterCard. The stakes are high but if the support organization is successful, it will begin to form the foundation for a prosperous corporate relationship.