SSPA Conference @ Savannah Update

As an SSPA community member, you rely on us to provide value via timely, significant information, relevant research, and forums for networking with fellow service and support professionals. Now in our 15th year as your association, we continue to strive to deliver that value.

The SSPA Conference @ Savannah is an excellent example of the value the SSPA brings to the community. The conference agenda, now nearly complete, is full of provocative sessions from service and support executives and industry thought-leaders, new research findings, and numerous opportunities to network with your peers.

In highly-focused breakout sessions, you’ll hear directly from service and support executives including James Glueck, Vice President of Commercial Support, Customer Advocacy, Cisco Systems; David Hare, Vice President Support Services, PeopleSoft; Mitchel Chang, Director North American Technical Support, Trend Micro; Lee M. Riley, VP of Global Customer Support & Training, Aspen Technology; and a host of others. These forward-thinking executives will help you elevate the importance of support as a revenue-generating business unit and make support strategic to the organization overall.

Finally, as the old adage says, "All work and no play..." This has never rung truer than for people attending the SSPA Conference @ Savannah. Since this is our 15th anniversary as your association, we invite you to celebrate with us at a blow out bash we hope you’ll remember for years to come.

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