Top Talent for Service and Support

The people in your support organization are your most valuable assets. Their ability to offer your customers a quality experience is a key differentiator for today’s technology companies.

SSPA Research publishes in-depth reports for achieving operational excellence in your support organization. Top Talent for Service and Support, scheduled for release July 30, 2004, uncovers the unique attributes of “top” support talent versus “standard” talent. This report will tell you how to find, hire, motivate, and retain top performers for your support organization. Use this valuable research to find more top talent, minimize attrition, maximize loyalty, and increase individual and group productivity.

The report answers questions like:

• What are common characteristics of top support talent?
• What are the best recruiting sources and hiring practices?
• What motivates top talent beyond compensation?
• How do I identify top management talent?
• How do I incent top talent to make support their career?

A copy of the Top Talent for Service and Support research is part of the new SSPA membership package. Non-members can purchase the report for $895.00. This research study is a must-read for every top manager. To have a copy of Top Talent for Service and Support sent from the printer to your desk July 30th, please contact Susie Hiner at 858.674.5491 or shiner@thesspa.com.

How do you handle price increases to your support maintenance?
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