Technology: The New Frontier (for some)
by Bill Rose

SSPA members live and breathe technology. It’s become a large part of most of our lives. We take technology for granted in a lot of ways but not all industries are as techno-savvy as we are. But time changes everything and the more I pay attention to what’s happening around me, the more I realize that everything is being technologized.

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Call for Sponsors
SSPA Conference @ Savannah
October 2004
 

The SSPA Conference @ Savannah is a technical conference and we’ve put significant effort into developing strong technical sessions. To kick off our conference, we’ve put together an impressive panel of CEOs to provide their insights in “The Future of Support Technology: Making the Right Investments at the Right Time.” This open discussion promises to provide you with an understanding of how technical innovation will improve service delivery models and support more efficient business practices. The panel will be moderated by SSPA Founder and Executive Director, Bill Rose and includes: Robert Russell Jr., Chairman and CEO, Axeda Systems Inc.; Michel Manago, PhD, President and CEO, Kaidara Software; Chuck Bay, CEO and Chairman of the Board, KANA; Bruce W. Armstrong, President & CEO, Kanisa; Michael A. Brochu, President, CEO and Chairman of the Board, Primus Knowledge Solutions, Inc.; and Radha Basu, CEO and Chairman, SupportSoft, Inc.

From the Top
From RealMarket
Access interviews with key industry executives on their view of the industry and key trends. Recent interviews feature executives from SAP, NetSuite, ClickSoftware, Concerto, and more.

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Industry Insight from SoftwareCEO
Clean, cutting-edge UI design cuts McAfee's support calls by 90%
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eSupport Tip from Citrix Online
How to Boost Employee Morale
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Benchmark Benefits from Service 800, Inc.
How is Customer Satisfaction Different from Customer Loyalty?
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Focus CRM from CRM Magazine
7 Strategies for Profiting From Customer Data
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IEX Updates Workforce Management
IEX Corporation released TotalView Workforce Management version 3.6, designed to make the contact center supervisor’s job easier and simplify connections with automatic call distributor (ACD) systems.

Control-F1 Announces SupportBridge 5.0
Control-F1 released three integrated support automation tools: SupportBridge Live Automation, SupportBridge Self Service Automation, and SupportBridge Self Healing Automation 5.0.

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