ECE Delivers Award-Winning Service
by ECE

ECE provides technical support and customer service outsourcing to companies in the high-technology industry. The company delivers an exceptional service experience to all its clients' customers by providing the people, operations, tools and technology, and global reach to create seamless support. ECE uses voice, e-mail, chat, and Web capabilities to ensure customers receive access to support in the time and manner they prefer. The company supports a variety of technical products and services-from off-the-shelf software to complex network products and Internet connectivity-for organizations such as the world's leading software publishers and the nation's largest Internet service provider.

ECE selects service-oriented individuals who also have an aptitude for technical support. The company provides advanced training to all support representatives. In addition, an online university is offered to all employees, providing a variety of classes that enable employees to enhance their personal and professional knowledge-from MCSE certification to business writing skills. Over 70% of ECE's support representatives have taken advantage of this computer-based training within the last 12 months.

ECE also delivers operational excellence. Each support center follows a proprietary internal certification program. In addition, a standard implementation methodology is used across all sites to ensure a smooth and seamless transition for our clients' customers. Clients across industries have recognized ECE for the quality and consistency of services provided to their customers. ECE has been recognized for three consecutive years by the Service & Support Professionals Association (SSPA) with their STAR Award in the outsourcer provider category and with the 2002 MVP Gold Quality Award from Customer Inter@ction Solutions Magazine.

To delight your customers with an exceptional service experience, contact ECE today online at www.ece.com or by phone at 888-284-5834.