SSPA Research Update

SSPA Research is in the midst of conducting a landmark study titled: Support Demand Study: Cost of Ownership Under Attack. This is an exhaustive report involving hundreds of CIOs in both enterprise and SME spaces.

It’s becoming clear that companies are more serious than ever about reducing the total cost of maintaining their IT infrastructure. Many are looking to their vendors to reduce the cost of maintenance and license fees. Some want vendors to un-bundle maintenance, a few are even sacrificing some vendors in favor of others who offer lower total cost of ownership – even if that means less in support services.

Support Demand Study provides the critical information you need to determine the impact of this trend on your service and maintenance revenue streams, your licensing revenue, and how to take advantage of new business opportunities. It also offers insights into your customers’ demand expectations and whether your customers’ requirements are unique.

How do you handle price increases to your support maintenance?
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