Making the Right Call
by CRM Magazine

As outsourcing options expand, companies are challenged to find the best mix of call center services.
by Jason Compton

Call center outsourcing has grown from the channel of choice for high-volume telemarketers to big business. Some consider its value proposition too powerful to ignore, others consider the resource too politically and emotionally controversial to handle. The political uproar can make it difficult for companies trying to rationally evaluate call center outsourcing strategies to make a clear, informed decision. The fact is, call center outsourcing can provide value to an organization, but not by walking away from responsibility....read more.