Partnering With Your IT Department to Deliver World-Class Service
By Jim Moore, Vice President Information Services, Best Software Inc.

Getting the support of your internal IT group on the projects you need to deliver world-class service is part art and part science. You need to show that your projects will generate strong ROI and directly support corporate strategic objectives to get them approved. This session provides examples of how Best Software developed a strong partnership between its IT and Customer Support organizations and leveraged the relationship to deliver award-winning support.