SSPA Conference @ Savannah Update

Panels are rich, interactive events when the topics are on target and attendees engage with and drive the panel’s discussion. If you’re planning to attend the SSPA Conference @ Savannah this October, don’t miss these two intriguing panel discussions: The Top Talent for Tech Support and The Future of Service & Support – A Consultants Perspective.

Not only will you get a glimpse into significant findings from our Top Talent for Service & Support research report, you’ll also hear from a panel of SSPA Advisory Board members who have a lot to offer when it comes to finding, developing, and maintaining the best talent within support organizations. These panelists will identify the characteristics that differentiate top performers within their staffs and what they do to recruit, motivate, and retain top staff. Come and find out what you can do to develop your support staff for the future. Engage and ask questions you need answered and walk away with ideas for improving the people side of your support organization.

You’ll also have a chance to probe the minds of a panel of support industry consultants. Consultants have the unique advantage of working with a number of clients to identify industry and business trends which create the discussion points in The Future of Service & Support -- A Consultants Perspective. These consultants have recognized common threads across clients and industries in areas including knowledge management, self-help tools, best practice business processes, and much more. Come and see what this intriguing collection of consultants expect from the future of tech support. Panelists include David Kay, DB Kay & Associates; Bill Porter, Porter Research; Kristin Robertson, KR Consulting; and Ben Stephens, Service Strategies Corp.

See the SSPA Conference site for more details on the SSPA Conference @ Savannah.

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