Emerging On Top: A Post-Merge Service and Support Success Model

By Chris Shea, Vice President Consumer Service and Support, Americas , Hewlett-Packard

A year after one of the biggest technology mergers in recent history, the HP brand has emerged as a leader in the industry, namely in the area of consumer service and support. By using new tools, a revised cost savings structure and implementing significant advancements in support technology, HP emerged with higher consumer ratings than ever before.