SSPA 2004 Top Talent Industry Study

One of the biggest challenges support managers and executives face is how to motivate staff to consistently provide top-notch levels of support. It requires executives and managers to continually look for new ways to motivate their staff.

To maximize the effort you put into motivating your staff, our 2004 Top Talent Industry Study can help you understand how to keep your top performers satisfied and driving towards your company goals. The study paints a picture of the current state of employee satisfaction, commitment to their jobs, and the most significant motivating factors affecting their work.

Given that compensation was not the overriding factor in finding talented employees, it’s no surprise that compensation is not the strongest ongoing motivator towards top performance. While compensation is a motivator, it’s not the strongest. Challenging work, an environment in which to learn, the quality of co-workers, and access to information were all significant motivators employees felt strongly about.

Find out what drives people to succeed at work, what attributes top performers share, and how to ensure that your staff is motivated to deliver superior technical support.

How do you handle price increases to your support maintenance?
› View Answer