New in Savannah! Pre-Conference Technology Implementation Showcases

Five Innovative Technology Vendor Companies will present their products, services or solutions in separate sessions. Learn about new technology and find out what solutions will make your support center more efficient by attending these Pre-Conference Showcases.

Monday September 29, 2003 10:00 AM to 11:00 AM, in Rooms 101-105.

Convergys— Building a Winning Technical Support Model Using Business Process Outsourcing
> William (Bill) Rieke, Director, Product and Industry Marketing
> Kathryn Juve, Vice President, Sales- Convergys.

Expertcity-- Virtual On-Site Support for the Real-Time Enterprise: How DesktopStreaming enables you to drive ROI for your costly support organization.
> Chuck Massanari, Vice President of Sales- Expertcity

Identify Software-- Cutting Support Costs with Black Box Software
> Fred Voccola, VP Sales-Americas- Identify Software

Kanisa-- Reforming the Customer Experience: New Models for Service Resolution
> John Chmaj, Director Industry Marketing- Kanisa
> Livia Wilson, President and Co-Founder- OutSights

SSPA/ePeople-- The SSPA Connect MVS- A Service Delivery Solution Created by SSPA and Powered by ePeople Teamwork
> Anthony Lye, President/CEO- ePeople
> Ellis Ishaya, Director of Professional Services- ePeople

See you in Savannah!

Sincerely,


Bill Rose
Founder/CEO