12 Ways to Boost Productivity
CRM Magazine
By Coreen Bailor

Contact centers are at the core of customer satisfaction. But they're also constant targets for cost-savings efforts. As a result, managers are always searching for ways to spur productivity that will balance the needs of the customers, the agents, and the company. From better knowledge bases and improved natural-language search engines, to workforce management strategies and business process reengineering, we examine what's new in enhancing contact center productivity.

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