Profiting from a Knowledgebase Solution—3Com and Primus Share Success Stories
By Claire Gribbin, Director Global Support Services, Primus Knowledge Solutions, Inc. and Angela McAlister, Manager, eServices and Knowledge Technologies, 3Com

3Com and Primus have worked together since 1997, and their relationship has continued to evolve. 3Com simplifies how people and businesses connect to information and services through easy-to-use connectivity products and solutions. 3Com uses Primus applications to put knowledge in the hands of the 3Com community, now more than 700,000 users worldwide. 3Com has reported a cost savings of over $16 million for 2000 and $19 million for 2001 because of call deflection to the Web. Primus has been involved in the service and support industry since 1986.