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Creating Opportunities
by Bill
Rose, Founder and Executive Director
Once in a while, I try to step back from work and other daily responsibilities to make sure I give fair time to other important things in my life. One of those things is supporting Room to Read and its founder John Wood. Room to Read is an organization dedicated to providing schools, libraries, and books to underprivileged children in Nepal, India, Cambodia, and Viet Nam. It’s also the official philanthropy of the SSPA.
> full article |
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The SSPA Conference @ Savannah is just 5 days away. Come and get the business intelligence you need on the future of support service from our high-energy, high-value content.
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SSPA Conference @ San Diego
As we make the final preparations for the SSPA Conference @ Savannah, some of our attention naturally shifts to our upcoming Conference @ San Diego Best Practices Showcase, scheduled for March 20-23, 2005. In planning our Conference @ San Diego, we’ve defined five tracks: Operational Readiness, Support Tools & Technologies, People Management, Executive Insights, and Services Sales & Marketing.
> more info
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Managing the Outsourcer: Best practices for an emerging field
By Francoise Tourniaire
Would you like to be a pioneer? Look into outsourcing vendor management. With more companies outsourcing support, this position is emerging as a critical component of outsourcing success...
> more info
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Executive Insight: Diversity is Key › full article
 How to Ensure Your Self-Service is Multi-Cultural (members only) › full article
Driving Service Revenues & Customer Satisfaction with Remote Services
(members only) › full article
Take it From the Top: Performance Optimization in the Support Center(members only)
› full article
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Citrix Delivers GoToAssist 6.0
Citrix GoToAssist makes it possible for companies to deliver remote support to computer users around the globe. Version 6 delivers new capabilities
Avaya Announces New Apps
Avaya announced new releases of its unified communication and contact center solutions, which deliver self-service functionalities across an organization through speech-enabled applications.
> more news |
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Industry Insight from SoftwareCEO
Have you outgrown your company's name?
› full article
eSupport Tip from Citrix Online
Parlez-Vous Anglais? Français? Grec?
› full article
Focus CRM from CRM Magazine
12 Ways to Boost Productivity
› full article
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| Stream is a leading global technical support and customer service outsourcer focused on the high-tech and telecommunications industries. We create exceptional customer experiences by providing the people, operations, tools and technology, and global reach that create seamless support. Stream's unique Smart ShoreSM methodology helps companies determine the best combination of service needs, support locations, and contact channels (voice, e-mail, chat, and Web) to ensure customers receive quick, easy access to support. |
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Recently Achieved SSPA Certification
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| Roydin Fernandes, CSP
Tram Ho, CSP
Paul Bourke, CSP
Padmaja Rajopadhye, CSP
Jennifer Tenczar, CSP
Kimberly Chew, CSP
Dinesh Gopani, CSP
Robert Liu, CSP
Loren Botner, CSP
Christopher Malekar, CSP
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Annie Joseph, CSP
Doak Heyser, CSP
Mark Anderson, CSP
Dan Casagrande, CSP
Rich Lange, CSP
Cindy Butruff, CSP
Jason Bailey, CSP
William Salo, CSP
Harvey Raihal, CSP
Dan Dhanjal, CSP
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Control-F1's SupportBridge 5.0
SupportBridge Live Automation, Self Service Automation, and Self Healing Automation solutions prevent, detect, and repair computer problems before they cause significant disruption to your operations.
Optimize your support desk organization by integrating support automation into every channel of support. Control-F1's proven support automation products increase support desk productivity, reduce customer downtime, and improve customer satisfaction.
Visit
http://www.control-f1.com/solutions/nucleus-sspa.asp to download a whitepaper on "Automating the Corporate Help Desk."
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Register as a Member of the SSPA Community and access our vast Support
Information archives.
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Community Members
Catalyst International
CCC Information Systems
Cognex
Plant Equipment, Inc.
PRN
Sasktel
›
Join SSPA |
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