Driving Service Revenues & Customer Satisfaction with Remote Services
By Jay Hallberg, Vice President, Product Marketing, Enterprise Business Unit, Motive and Cole Orndorff, Vice President of Global Support- Lawson Software

Enterprise customers want their software vendors to provide more service and support options at a better value; otherwise, they’re inclined to seek lower cost alternatives with third-party outsourcers. To compete effectively and maintain market share, software vendors must find ways to deliver high-value service and support at competitive prices while also scaling their services to meet customer demand