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SSPA NEWS Issue:
October 8, 02
 
 
 
 
 
 
 
 
 
 
 
 
 
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Service and Support Professionals Service SSPA NEWS HOMESSPA Corporate
SSPA Perspective Technology Spotlight Industry Articles
Industry Articles
How Successful Companies Turn Hidden Assets into New Revenue Streams
by James Wilson

When business owners develop revenue sidelines, they are creating revenue safety nets. Though they may not know it, they are also creating an inexpensive means of expanding their businesses. Having alternate revenue streams can also produce unexpected sales treats, like icing on a revenue cake.

Full Article

Focusing on Your Soft Skills Improves Your Bottom Line Success!
by Carole Nicolaides The rules for succeeding in business are changing daily. Yet people are still asking for the magic formula that contributes to a successful organization? Talented, knowledgeable people plus innovative products? That’s a great start, but something vital is missing from this equation. More and more corporations around the world recognize that, in order to gain a competitive advantage, they also need to make sure their people know how to handle themselves at work and how to relate with their customers and peers.

Full Article

Branding - It's More Than Just Your USP
by Karon Thackston Your brand is created from every single thing you do within your business. Your brand is the all-encompassing collection of business principles, business strategy, sales, customer relations, appearance, attitude, products, services, advertising, copywriting, Web site design, brochures... your entire company. In order to create a brand that has "staying power", it must go several levels deep.

Full Article

Retention of Your Staff—Training, Education, Certification
by Ed Bolka, Vice President of Customer Education and Continuous Support The Reynolds & Reynolds Company and John Slater, Sr. Account Executive, DDI, Inc.
HR experts indicate that high turnover rates are one of the most costly (and de-motivating) areas for a company or department. This session presents an exemplary program- that really works!

Full Article

Transitioning From Computer-Based to Web-Based Testing: Development and Delivery Issues
by Mark Muth, Vice President of Client Services and Support - Prometric
The Information Age has created the need to make more content and opportunities for learning and measurement available so that people of all ages can continuously develop as knowledge workers. In evaluating the content choices available today and in the near future, an analysis of opportunities and limitations of technology-based learning and measurement solutions is required.

Full Article

Question Of The Week

How do you handle price increases to your support maintenance?
› View Answer

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