You Came, You Saw, You Gave
by Bill Rose, Founder and Executive Director

What a great time we had at the SSPA Conference @ Savannah. Reviews and evaluations for the conference were very positive and we’re anxiously working toward our SSPA Conference @ San Diego in March 2005.
In a previous column, I asked everyone coming to Savannah to bring their checkbooks and support Room to Read in their efforts to bring books, schools, libraries, and computer labs to children in Viet Nam, Cambodia, India, and Nepal.

> full article

Conference @ San Diego Best Practices Conference and Expo Call for Speakers

One of the benefits of being part of the SSPA community is the sharing service and support industry best practice business processes with your peers. Being an active member of the community is extremely rewarding. Start today by applying to speak at the SSPA Conference @ San Diego, in March 2005. Speaking enables you to raise the bar for all support organizations while also advancing your career.

> more info

Industry Insight from SoftwareCEO
Are you ready to sell software to Europe? Avoid these 7 sins.
› full article


eSupport Tip from Citrix Online
Set Your Sights on Your Support Site
› full article

Focus CRM
from CRM Magazine
How Can We Increase Customer Retention While Reducing Service Costs?
› full article
 

Recently Achieved SSPA Certification

Rick Buchholz, CSP
Russell Larson, CSP
Mangesh Pohekar, CSP
Ashwin Apte, CSP
Maxine Chen, CSP
Robert Chiaffredo, CSP
Claudia Leonhard, CSP
Martin Clark, CSP
Simon Pereira, CSP
Amir Elmasry, CSP

Anup Paul, CSP
Sampada Basarkar, CSP
Camille Lee, CSP
Robin Steed, CSP
Mike Chudiak, CSP
Matthew Middleton, CSP
Donald Dahlquist, CSP
David Hyde, CSP
Dave Hendrickson, CSP
Anke Wohlketzetter, CSP

Best Software

› Join SSPA