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Call for Speakers
SSPA Conference @ San Diego
March 2005
DEADLINE Nov. 15th, 2004
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Member Participation Makes SSPA Events
by Bill
Rose, Founder and Executive Director
Like most associations, the SSPA is about the community and our members. We work hard at getting members involved in all aspects of SSPA programs, content, and research. We strive to deliver thought-provoking, practical information, from members to members, to help you optimize your processes and use of technology to save time and money. The upcoming SSPA Best Practices Conference & Expo, March 20 – 23, 2005, is a great example of this approach.
> full article |
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Get Proactive in Service Delivery
Discover how to anticipate costs, stop spikes, and preempt problems
Bill Rose, SSPA Founder and Executive Director, talks with Sigma Dynamics and TeleTech about how they get proactive about customer service delivery. Learn how TeleTech, a leading provider of customer management services, uses predictive technology from Sigma Dynamics to:
> Identify the root causes of problems
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Discover opportunities
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Make critical decisions
> more info
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"Get Proactive in Service Delivery: Discover how to anticipate costs, stop spikes, and preempt problems"
November 4 at 11:00 PST
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Outsourcing – The View from Inside › full article
 Executive Insight: You Have to Have Passion
(members only) › full article
Creating Business Value with Support Automation (members only) › full article
How to Achieve Industry-Leading Customer Satisfaction with Award-Winning Support
(members only) › full article
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Avaya Debuts Contact Center Express
Avaya launched Avaya Contact Center Express, a multimedia contact center solution designed for medium-sized businesses. The solution extends the advanced customer service capabilities of large enterprises to any medium-sized organization, including complete multimedia interaction via voice, Web chat and e-mail -- and the ability to route interactions and customer data to the appropriately skilled agent.
EagleACD Offers Live Web Chat Support
> more news |
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Industry Insight from SoftwareCEO
How to Find Your First Heavy Hitter Sales Rep.
› full article
eSupport Tip from Citrix Online
Raising the Bar of Agent Productivity
› full article
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Focus CRM
from CRM Magazine
Knowledge Management Plays a Key Role in CRM Success
› full article
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Recently Achieved SSPA Certification
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Doug Hayhurst, CSP
Radha Penekelapati, CSP
Urvashi Sharma, CSP
Dan Knowles, CSP
Krishnanand Srinivasan, CSP
Rodney Sparks, CSP
Naz Mahmud, CSP
Christian Winklmaier, CSP
Oliver Bender, CSP
John Grovender, CSP
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Matthew Tietje, CSP
Sylvia Buberl, CSP
Elin Westerlund, CSP
Terri Klenzendorf, CSP
Harry Blanek, CSP
Kevin Matsui, CSP
Steve Kirscht, CSP
Jeremy Finlay, CSP
Alex Doerr, CSP
Judy Cooper, CSP
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Register as a Member of the SSPA Community and access our vast Support
Information archives.
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