Get Proactive in Service Delivery
Discover how to anticipate costs, stop spikes, and preempt problems

Bill Rose, SSPA Founder and Executive Director, talks with Sigma Dynamics and TeleTech about how they get proactive about customer service delivery. Learn how TeleTech, a leading provider of customer management services, uses predictive technology from Sigma Dynamics to:

• Identify the root causes of problems such as call spikes, repeated callbacks, and customer dissatisfaction
• Discover opportunities to reduce operating budgets and improve customer retention
• Make critical decisions, including which customers need priority treatment and which customers present an opportunity to cross-sell.

See how leading customer service organizations are using emerging technology and best practices to shift from reactive service to proactive service, enabling them to:

• Meet their service level agreements at a lower cost
• Make all customer contact channels work together
• Reduce service costs without risking customer loyalty
• Find simpler ways to maximize contact center revenue.

Achieving proactive service requires an in-depth understanding of what’s really driving service costs and customer behavior. Learn how you can improve your customer service operations by registering today for this complimentary SSPA Webcast.

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