We need your help! As you probably know, we have finished work on SSPA Connect our member-to-member collaboration network. This new system allows the SSPA to boldly say “We can answer any question you have about tech support management”. We can say this and back it up because our members help each other to formulate the best possible answers to your questions. Now we need your help by generating lots of traffic and populating the content with “real world” issues, problems or concerns about running a technical support center.

The technology for SSPA Connect is being provided by our partner ePeople and it is very sophisticated. Everything is working great and we are getting lots of people visiting and submitting requests through our custom “content channels”. These requests range from requesting information about the best technology vendors to trying to determine the best possible incentive programs for tech support reps. Our industry advisory board has done an outstanding job of establishing just the right mix of management topics so that there should be something for everyone at SSPA Connect. For example, if you are a senior level executive there are plenty of discussions going on regarding the financial side of running a service business. On the other hand, if you are a line manager responsible for a team of technicians then there are topics that will help you do a better job of servicing your customers. We need help from you by going to the SSPA Connect section of www.theSSPA.com and either submitting a request or responding to one that has already been opened.

In this early stage of development it is essential that we increase the traffic and really test the limits of this new service. After you go to SSPA Connect and participate please drop me a note directly to brose@theSSPA.com to let me know what the experience was like. I need your feedback so that we can continue to make improvements in this exciting new membership service.

p.s. While you are at SSPA Connect make sure that you set up the email reminder option so that you will be notified of changes to content channels that interest you.

Thanks for your support,

Bill