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SSPA Research
Understand your customers’ perception of value and demand for support |
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Share Your Knowledge with the SSPA Community
by Bill
Rose, Founder and Executive Director
One of the best things about being a part of an association like the SSPA is being able to share knowledge and experiences with peers, people who not only have the same interests but have shared some of the same pain – and learned from it. You can share what you’ve learned about the profession of service and support by speaking at the upcoming SSPA Conference @ San Diego. Speaking at SSPA conferences can be a very rewarding experience – and a lot of fun as well. > full article |
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Conference Update
SSPA Debuts Pre-Conference Training Day
To add even more value to our Best Practices Conference & Expo, the SSPA will introduce SSPA Training Day. These training courses aren’t for the faint of heart. They provide six hours of intensive training on a specific issue. This year’s training sessions are tentatively titled:.....................
> more info
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Call for Speakers
SSPA Conference @ San Diego
March 2005
DEADLINE Nov. 15th, 2004
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7 Steps to Creating a Quality Monitoring Program › full article
 Document Your Support Procedures
(members only) › full article
The Next Generation of Enterprise Support Services
(members only) › full article
A Tailored Fit: Finding the Self-Service Experience That Works
(members only) › full article
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ServiceWare Enterprise Upgrade
ServiceWare Technologies, Inc., released ServiceWare Enterprise 5.7 featuring collaborative forums and executive dashboard reporting functions. Enterprise 5.7 is designed to let agents and end-users to quickly find accurate and consistent answers to even the most complex problems.
Salesnet and UniPress Unite CRM and Service Desk Apps
Salesnet and UniPress Software announced an alliance to deliver best-of-breed, Web-based CRM and service desk solutions integrating each company’s respective products.
> more news |
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Industry Insight from SoftwareCEO
Software firms & labor unions:
Unholy alliance, or a healthy antidote to outsourcing?
› full article
eSupport Tip from Citrix Online
Customer Service P’s and Q’s
› full article
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Focus CRM
from CRM Magazine
Best Practices for Solving the Self-Service Paradox
› full article
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Recently Achieved SSPA Certification
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Shirley Cooke, CSP
Junko Tsumaki, CSP
Yuhei Kawasoe, CSP
Fumiko Nichol, CSP
Naoki Hirano, CSP
Craig Bonfield, CSP
Ronaldo Paragas, CSP
Norihiko Matsuno, CSP
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Christopher Bhattacharyya, CSP
Ali Uygur, CSP
Sharon Knight, CSP
Lindsey Hinks, CSP
James Ford, CSP
Adam Fox, CSP
Shailaja Satish, CSP
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Unipress Software
Webinar 11/11 - 2pm ET
Empower Your Customers with Self-service
Learn how you can quickly transform your customer service operation into an efficient, web-based customer service center that’s easy-to-use for both your customers and your customer service representatives. You’ll see how both FootPrints and FootPrints Hosting Service give you centrally managed customer incident tracking, customer self-service online, knowledge bases for customers and CSRs, comprehensive two-way email management, automated reporting, and more. Sign up for “Empower Your Customers with Self-service" on November 11th.
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Register as a Member of the SSPA Community and access our vast Support
Information archives.
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