Can you support your remote employees?
by Citrix Online

Imagine for a moment if the individuals who needed your support were no longer sitting in offices just down the hall or even on another floor in your building, but were dispersed all over the world. The U.S. Census Bureau’s teleworking figures reveal that more than 4.2 million people telework in the U.S. today, which is an astounding 23% increase over previous years, and “[t]echnology that makes remote work easier, and employers’ gradual acceptance of off-site work, is driving the increase.”

The numbers clearly illustrate that teleworkers are a burgeoning group within the traditional workforce — if teleworkers haven’t made an appearance at your company yet, they are definitely on their way. According to the Bureau of Labor Statistics, “19% of Americans do some or all of their work at home.” Here are a few statistics about teleworking that might surprise you:

• 17% of employees work from home at least once a week.
• 65% of current jobs can be done through teleworking.
• 17% of employees with children telework, while nearly 14% of employees without children telework.

Have you given any thought as to how your internal help desk will provide support to remote employees without increasing support costs or decreasing the quality of support? GoToAssist enables your help desk to provide superior support to every employee within your company — regardless of location. Plus, GoToAssist lowers your support costs and increases the productivity of end users and help desk staff alike. GoToAssist can be your greatest ally in your mission to support your company’s entire workforce.

Sources: “More Choosing to Work at Home,” Star Tribune, October 2004; Employment Policy Foundation, March 2004.

About Citrix Online
Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), offers the leading Web-based access, support and collaboration software and services. The division offers Citrix GoToMyPC®, the easiest-to-use solution for remote, secure and managed desktop PC access over the Web; and Citrix GoToAssist™, the most secure, reliable and powerful solution for Web-based technical support and customer collaboration. Citrix Online products are used by more than 4,000 companies worldwide, including Cisco Systems, Siemens, Intuit, Cablevision and Microsoft Business Solutions. The division is based in Santa Barbara, California, and is on the Web at www.gotomypc.com, www.gotoassist.com and www.citrix.com.