Our Ongoing Goal: To Save You Time and Money
by Bill Rose, SSPA Founder and Executive Director

How many of you have organized or managed training programs for your support organization or company? Training is an often overlooked but essential part of any organization’s continued drive to improve performance, reduce cost, and maximize efficiency. Very few, if any SSPA member companies I’ve had the pleasure of talking with truly have a handle on the purchasing, management, or measurement of training and their overall staff development programs.

In our effort to provide member tools and resources, we’re in the process of identifying valid, valuable training resources for the SSPA community that a support training director or coordinator could use to pull together a comprehensive training and development plan. We’re also putting together the tool set required to manage all training and to measure the results of training investment in dollars and time.

We’ve identified a number of best-of-breed training providers that will be available to members through an SSPA catalog -- but we aren’t finished yet. You can help us identify and evaluate training providers for yourself and others. If you have experience in providing training and training programs, we want to talk. The goal is to be able to deliver a comprehensive, shared catalog of providers all member companies can leverage to save time and money.

Realizing that many companies understand their proprietary/process training needs and have met them, we’re emphasizing soft skills and business process training to help fill the gaps.

By participating in this effort, you’ll save time by being able to quickly see what other members have done, what training providers they’ve had success with, and be more informed about training offerings and delivery methods. As a membership association, we also make it possible for you to save on the cost of training by allowing you to work with these providers at or below the cost of going directly to them.

Within our system, we’ll deliver templates to help you acquire and deliver the training your organization needs. We’ll also test to evaluate an individual’s knowledge of the concepts as well as offer the tools to measure the person’s ability to demonstrate and apply the knowledge and skills on the job.

Please share your experiences with training and providers of training. This includes training in all areas around support including project management, customer service, knowledge management, and in all levels whether it be beginning, intermediate, advanced, or remedial.

To provide input or receive information please contact Kirt Wilson, SSPA Director of Career Education & Certification, skilltrack@thesspa.com.

Sincerely,

Bill Rose
SSPA Founder/Executive Director