10 Technologies That Are Reinventing the CRM Industry
by CRM Magazine

By Coreen Bailor

Many of today's most effective CRM processes and strategies are successful because of the underlying technologies that enable and support them. In our dynamic, evolving industry, new technologies continue to allow us to interact with customers in ways we never imagined. This is not to say that technology is the end-all in CRM--we still need engaged people, relevant processes, and quality data. But when properly implemented, technology can take that powerful threesome even farther. Consider the already heady impact and potential of the following 10 technologies...

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